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Ticket Trends
3 / 3
Section 03
Ticket Trends
§03

Support volume over six months, including work raised automatically by monitoring and work requested by users.

Opened in June
12
six-month low
Still open
1
at period close
Past target
1
vendor blocked
Open critical
0
nothing critical
Tickets Opened — Six-Month View
21
Jan
18
Feb
20
Mar
16
Apr
15
May
12
Jun
Down 43% from the January peak and 20% month over month.
Where June's Tickets Came From
Raised by monitoring
67%
Raised by a person
33%
What the trend says
June is the quietest period on record. Recovered capacity can now move to security improvements and planned refresh work.
Bumblebee
Secure Score
1 / 3
Service Review · Extract
Security & Service Snapshot
Prepared for
Brightwater Logistics
Period
June 2026
Secure score
57%
Open critical
0
Section 01
Microsoft Secure Score
§01
Tenant Secure Score
57%
Moderate
156 of 273 available points · +2 vs. May
Rolling Three-Month Trend
53%APR55%MAY57%JUN
CriticalDevelopingModerateStrongExcellent
Where this leaves you
The tenant continues a steady four-point climb. The highest-yield configuration items will be prioritized for the next service call.
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The old process

Per client
01Open every vendor portal
02Export or copy the right data
03Reconcile inconsistent formats
04Paste it into the report
05Repeat for every client

Rhodian Group

Preparation per client, per quarter

~2 hours→~10 min
Read the QBR case study

Data pulled from 5 sources

Autotask · Datto RMM · Microsoft 365 · KnowBe4 · Customer Thermometer

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Bumblebee

Quarterly business review

Pinnacle Solutions, Inc.

Q2 2026 · 01 / 06

Quarter at a glance

IT remained reliable while security improved.

Day-to-day support stayed strong. Leadership has two decisions to make next.

Two decisions need your attention next

  • Set an August 31 deadline for the ten remaining users to complete MFA.
  • Approve $14.4k to replace nine aging devices before support deadlines.

What this means for your business

Employees stayed productive while two manageable risks became clear enough to act on.

Requests handled on time

96.8%

+1.9 points vs last quarter

Employee satisfaction

4.8 / 5

22 responses

CIS IG1 implemented

44 / 56

79% of safeguards

Prepared for a strategic client conversation

The client sees the story first—what changed, why it matters, and what to decide next.

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Pinnacle Solutions, Inc. · Q2 report
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You

Add a one-page executive summary before the service detail.
BB

Bumblebee

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BumblebeePinnacle Solutions, Inc. · Q2 2026

Executive brief

A stable quarter, with two decisions for leadership.

SLA met

94%

Client satisfaction

4.7 / 5

CIS IG1

79%

Decisions needed

  • Set the MFA enrollment deadline for August 31.
  • Approve the $14.4k device refresh.
Illustrative sampleCustomized report
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